Orders

FAB processes orders Monday through Friday. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you did not receive a tracking number, please call 1-800-322-3619 between 9AM and 5PM EST, Monday through Friday or email us at customerservice@firstaidbeauty.com with your order number, name, email address, and phone number.

If you need to change an order you have already placed, please contact First Aid Beauty immediately at 1-800-322-3619 between 9AM and 5PM EST, Monday through Friday or email us at customerservice@firstaidbeauty.com with your order number, name, email address and phone number.

If your order is missing a product, contains a damaged item or you have other concerns regarding your order, please contact First Aid Beauty at 1-800-322-3619 between 9AM and 5PM EST, Monday through Friday or email us at customerservice@firstaidbeauty.com with your order number, name, email address and phone number. To ensure prompt resolution, please keep the original shipping package and/or damaged or defective product for inspection by First Aid Beauty.

First Aid Beauty accepts the following credit cards: Visa, Mastercard, Discover and American Express. First Aid Beauty cannot process any credit card with a billing address outside of the United States or Canada. For security reasons, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria. All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.

First Aid Beauty has a secure checkout process using 256 bit Security Socket Layer protection and our checkout page is protected with "https" and a padlock showing in the web address.

You may purchase First Aid Beauty products for personal use only and not with the intention of resale. By placing your order, you are certifying that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

To redeem a FAB promotion code: Place all items you would like to purchase in your shopping bag, click the "APPLY DISCOUNT CODE" button and type in your promo code in the space provided. Next, click "APPLY DISCOUNT" once more, and if the promo code is valid, the applicable discount or promotion will appear in the shopping bag under the SUMMARY section. Please note promo codes are not case sensitive, and only one promo code may be redeemed per order on firstaidbeauty.com. All promotion codes are available for a limited time, while supplies last and cannot be used once expired, for previous purchases or once you have already completed the online checkout process. All promo codes exclude sale items, skincare kits and eGift Cards. Promotions are not redeemable for cash.

When you sign up for our Auto Replenishment program, you can save 15% off on all future auto delivery shipments. You can select and adjust your shipment frequency, or cancel at any time by logging into your FAB account and editing your subscriptions.

FAB eGift Cards are redeemable for purchases at www.FirstAidBeauty.com only. Please enter your unique eGift Card code at checkout to apply credit towards your order. FAB eGift Cards are not eligible for return, cannot be exchanged or returned for cash, nor used on past purchases. We cannot replace lost or stolen eGift Cards. If you have questions about your balance or how to use your eGift Card please contact Customer Service at customerservice@firstaidbeauty.com. You cannot purchase an eGift Card with another eGift Card. If the amount of your eGift Card does NOT cover the total order amount, you will need to pay the remainder of the purchase with a valid credit card. If the amount of your eGift Card is for MORE than the total order amount, the balance will be stored for your next purchase using the same eGift Card code.